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Can't initiate MWO Service

  • May 17, 2021
  • 6 replies
  • 410 views

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When initiating MWO Service, it loops with the message “waiting for server”. Stay like that for ages.

When have a look in IFS  Solution manager \ aurena native app \ administration \ installed app services the status is “init waiting for GP.”

 

The url used is : https://ifspsd1-d01.demo.ifs.cloud/

The user : ALDEFR

The password : ALdefr-2021*

Thanks for your support

Best answer by Alain de Martin de Viviés

Great ! appreciate a lot ! thanks for your support 

 

Alain

This topic has been closed for replies.

6 replies

James Ashmore
Hero (Employee)
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  • Hero (Employee)
  • 472 replies
  • May 17, 2021

Can you check to ensure that the DB processes are running in this environment please.


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Hello James, find that

 


James Ashmore
Hero (Employee)
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  • Hero (Employee)
  • 472 replies
  • May 17, 2021

Can you ensure the User “IFSSERVICEENGAPP” has company/site access to all your mobile users company/sites please


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Hello , check out seems OK to me,  Apps like Scan it , Stream and MWO Maintenance connect fine


James Ashmore
Hero (Employee)
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  • Hero (Employee)
  • 472 replies
  • May 17, 2021

Okay, I can see an error in Grouped Push Transaction Trace as below:

 

Error when processing transactions in procedure Mobile_Transaction_Batch_SYS.Execute_Task_. Error: Error during execution of GroupedPush background task (ORA-06550: line 1, column 7:
PLS-00201: identifier 'SERVICE_ENG_APP_TLM.LOAD_META_DATA_' must be declared
ORA-06550: line 1, column 7:
PL/SQL: Statement ignored
ORA-06512: at "IFSAPP.MOBILE_TRANSACTION_META_SYS", line 251
)

 

This is due to a deployment error. I will ask Ranil to redeploy the metadata for the ServiceEngApp

 


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Great ! appreciate a lot ! thanks for your support 

 

Alain