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Hi! We are having difficulty with our Advanced Planning Board (APB).

When we try to copy Shop Orders into APB from our instance of IFS Cloud 23R1, it times out at the point of “Loading Schedule”. Then we get an error message that states “A Task was Cancelled”.

Eventually it’s possible to get in and we can see the correct number of Shop Orders identified on the “Count Hits” function when loading a couple of shop orders. However, it doesn’t show any of the work centres, shop orders etc.

We think that APB is linked to IFS (as it can see the orders we want to pull across) but the orders never actually come across from IFS Cloud into APB.

Any idea what could be causing this please?

I have the same problem. Any idea how to solve it?

No, we don’t have a solution yet. However, we have noticed that if we assign all our parts Infinite Capacity Planning instead of Finite Capacity Planning then it does work. So IFS think that there’s a memory/timeout bug or, in their words “Most probably the error has occurred due to a timeout in a backend query”.

So maybe try to change all your Finite Capacity Planning parts to Infinite Capacity Planning, and see if that’s the cause. I know that doesn’t give you a resolution, but hopefully it helps you narrow down the cause.

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