Our company would like to take advantage of printing media items on the service reports using Report Designer.  Our solution is  hosted and part of the challenge has proven to be obtaining access to the RDF files so that they can be changed. This is standard functionality on some of the other reports such as order confirmation but not the service reports.  Ideally, this would become standard functionality so it is not our responsibility to maintain this as upgrades come.  Has anyone had any success modifying the RDF files in a hosted environment.  It seems to have stumped support based on the feedback I have received.