Question

IFS Business Reporter Error "External component has thrown an exception."

  • 8 February 2022
  • 1 reply
  • 76 views
chrisbrigg
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Userlevel 2
Badge +4

Hello,

One of our users recently reported an error when trying to run a BR report, both locally on the PC from within the BR app *and through IFS IEE. The user was able to run the report with no issues within the last year and this started about three weeks ago. I can run the same report with no issues from my PC. We tried to re-install IFS BR w/ pre-reqs but the same error message still occurs.

*EDIT: The user reported they can run the report successfully from within IEE.

We’re looking into other factors such as if an application was recently installed that may be conflicting with BR but that seems unlikely. Has anyone else experienced an error similar or know how we might go about troubleshooting this further?

 

 

 

 

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1 reply

V
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Userlevel 4
Badge +8

Better to check below settings first, if the same report can be executed for some users and not for some users

  1. Check if installed Excel version is same
  2. Check if installed Business Reporter version is same
  3. The error could be related to data as well. Try running as same user in both machines

 

Please let me know the BR version you are running. I will further analyze what could go wrong here.

Voshitha
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