Hi @AMCKEVITT 

you can reset your password here: IFS Password Reset (ifsworld.com)

Hi, i can’t use that link as I don’t know my username. Do you know how i can find out my username?

thanks

Hi @AMCKEVITT,

then you have to write an e-mail to an IFS consultant. 

Generally you get an e-mail with your username. Maybe you can find it.

The username pattern should be like this (if they were consistent):

First two letters of your company name followed by a letter (might be random, I’m not sure) then first two letters of your first name and then first two letters of your surname. 

I don’t know that will help reconstruct it, but may help with jogging your memory.

If not, then the only thing I can suggest is filling out the contact form here:

https://www.ifs.com/contact-us

Or tagging @KristenGastaldo who is the admin here on the community who should be able to find the right person to send you the username.

Hi all

thank you for your responses. it took me a while but I found the email with my username on, however it still won’t recognise it so I will contact an IFS consultant.

Hi @AMCKEVITT 

your password is only 6 month valid. Maybe you have to reset it.