Hi,
I want to create a custom field under “Work Task” which auto populates the id of the person which closes the ticket. Need guidance regarding this. Need to know If there is any field which is by-default given by IFS which we can use for the above purpose.
Thanks
Mani Shankar
Don't think you can auto-populate. The way to do this would be to create an event which does something if the new state is ‘Closed’ and fetches the Logged in User. You can use the variables which are attached to the event. Then insert/update the value into the Custom Field.
+10Well, you could create an event (When closing the ticket) and update the custom field to record the user who is logged in.
Cheers,
Nadeesha
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