As a recent customer of IFS, I have been alarmed by IFS seeming to provide low standards of support and backup. Be interested in the views of any other customers ? Many thanks and regards
Hi Adam - I’m sorry to hear that you feel that way. Can you explain what you mean by low standards of support and backup? Do you mean our SLAs? We have departments dedicated to customer support and success - a lot of whom interact here in the forum; we’re always happy to hear where you feel things can be improved.
Greetings Kristen, thanks for commenting. Our topics are raised already with several IFS colleagues. Here am hoping to get a wider balanced view from IFS customers, on what life as an IFS customer is like for them - maybe we were unlucky in our early experiences and its not the norm
Adam, In my experience it is usually down to finding the right people to contact in what circumstances. Contacts are key.
If you need any help contact me, directly.
Customer IFS PM, with experience of a number of Implementation Partners
Hi
In some cases I have actually to harrass them to have priority raised or get the beginning of an answer…
But
Thank you for sharing your experiences and suggestions.
Hey
We’re also going to be expanding the team that creates knowledge articles, so there will be many more helpful resources on the site.
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.