Question

Time Tracker App - "Missing Basic Data" error message

  • 1 December 2021
  • 4 replies
  • 104 views
K
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Working with a customer that is trying to get Time Tracker working.  It works for one set of employee’s and the other set of employee’s gives a generic “Missing Basic Data” error.  As far as I can tell, I can set up the employee’s with the same Time & Attendance schedule details and still gets that error.

Does anyone have a list of “Basic Data” requirements to look for in debugging?  This is for Apps9 currently.

Thanks!

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4 replies

Kalana Rathnayake
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Hi @Kevin Curtis , 

Please follow the below steps. 

  1. Deploy the relevant metadata correctly for Time Tracker via the TAS and grant the necessary permissions to the mobile user.
  2. Enable activity set called “TouchApp TimeTracker. TimeAndAttendanceManagement”.
    you have to grant those activities to the permission set connected to your mobile user.

Refer the below IFS Community post and follow the suggested steps to more information. 

Apps10 TimeTracker synchronization

 

Thanks and Best Regards,
Kalana

 

K
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Hi Kalana:

Not sure if this is applicable, but this is for Apps9 and not Apps10.  Also, when deploying the metadata and then validating, we are getting these error messages:

 

 

Please advise.

K
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FYI, after going in to the custom fields screen to enable the row keys for those tables and then re-deploying the metadata, things started working it appears.

william.klotz
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Hi @Kalana Rathnayake and @Kevin Curtis ,

 

We were able to resolved the “Missing Basic Data” issue and get the IFS TimeTracker 10 to function by setting the user default company to the company we use for tracking.   This isn’t a desired configuration for us because we do all our work in a different company.   We have 3 active companies in our organization 01, 02, 03 and 02 contains all the employees, time and attendance and HR information but all our employees work in either company 01 or 02 to perform their daily jobs.   

 

Changing the default company of the user to be company 02 has gotten the IFS TimeTracker 10 application to function properly but the user when they log into IFS will default to the wrong company for their normal operations and would need to change the global company each time they log into IFS which will lead to eventual issues because someone will forget to change their default company upon login.  

 

Is there a way to set the company for IFS TimeTracker to utilize instead of it using the user default company?

 

Regards,

William Klotz

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