Time Clock "Already Clocked In"

Hi,

I hope someone has experienced this and can offer some insight. I have a customer who is having issues when employees clock out using an absence code, (eg On company business), the clocking does not affect their presence within the system. When they clock in again, the error “Already clocked in” flashes up as they were always “present” in the the system during the spell in which the absence code was in effect.

Does anyone know where to set the link between an absence code and the employee’s presence? I am trying to have the absence code, uncheck the “presence” box. The danger being that it’s important to know who is physically present versus not in case of emergencies.

Any help would be greatly appreciated.