Is it possible to send an email directly to the case contact from within IFS?
We would like to start measuring time to case completion from this point.
Best answer by LKACH
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Hi,
Right-click in case header → “Send E-mail message”:
Then you will get the following dialog:
Userlevel 4
+7
Hi Cindy,
and what you perhaps want to measure:
How many cases are answered within the first 60 minutes? 120 minutes? etc.
We would like to build a quick model on this data scenario.
Would be the first of his kind. :-)
All the best
Michael
Thanks! This will work fine!
By chance do you know a way to allow contacts to respond as well…
i realize this would be much more complicated to set up
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