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Payroll Postings issue

  • April 6, 2021
  • 3 replies
  • 146 views

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We have an issue with the Payroll Postings.

 

Quite a few entries are now missing the Account, there were no issues with previous payrolls and there have been no changes to the payroll.

 

Last month and previous months posted correctly:

 

 

Any ideas what would cause this issue or why this would happen?

Thank you.

Best answer by Sachin Vithanage

Hi @johnw66,

If you still have this issue even after properly setting up the ‘valid from/to’ dates of the above accounts , most probably it is happening because of a bug in the system.

There is an Apps10, UPD 9 patch available for this issue. Kindly report this  to the IFS Support and they will further verify the issue and deliver the patch.

This topic has been closed for replies.

3 replies

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  • Sidekick (Employee)
  • 28 replies
  • April 6, 2021

The Valid from / to days have been verified for 29110/29300 accounts?


Sachin Vithanage
Hero (Former Employee)
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  • Hero (Former Employee)
  • 70 replies
  • Answer
  • April 23, 2021

Hi @johnw66,

If you still have this issue even after properly setting up the ‘valid from/to’ dates of the above accounts , most probably it is happening because of a bug in the system.

There is an Apps10, UPD 9 patch available for this issue. Kindly report this  to the IFS Support and they will further verify the issue and deliver the patch.


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  • Author
  • Superhero (Partner)
  • 368 replies
  • April 26, 2021

@Sachin Vithanage  /  @ACBHLK 

Thank you for your replies, the issue turned out to be a bug.   Patch was requested and installed.

 

Thank you.

 

John