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Question

Organisation Tree not visible on Supervior Access Setup window

  • March 10, 2024
  • 7 replies
  • 105 views

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  • Sidekick (Partner)
  • 88 replies

Good morning.  I am not seeing the Organisation Tree for Employees in the Supervisor Access Setup window.  What could be the reason for this?  I did “uncheck” the fields at the top e.g Only Supervised Organisations.  Thank you.

7 replies

ADDMARIAE
Superhero (Partner)
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  • Superhero (Partner)
  • 308 replies
  • March 10, 2024

Hi,

Most of the times when this happens it is because the user connected to the person is not assigned to any company.

Regards,

Maria

 


DMHEVE
Sidekick (Customer)
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  • Sidekick (Customer)
  • 18 replies
  • March 14, 2024

I had the same issue today and as Maria said, the User was not connected to a company in Users per Company. 

 

Thanks a lot!


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  • Do Gooder (Partner)
  • 9 replies
  • December 18, 2024

I have this same issue and the user is connected to a company.

-Oskari


ADDMARIAE
Superhero (Partner)
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  • Superhero (Partner)
  • 308 replies
  • December 18, 2024

And you have unticked the checkbox “only supervised organizations”?

//Maria


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  • Do Gooder (Partner)
  • 9 replies
  • December 18, 2024

Yes I have.
-Oskari


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  • Sidekick (Partner)
  • 19 replies
  • September 19, 2025

Similar problem here, did you find a fix?


Dharshankumaar Mahendran
Superhero (Partner)
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@OskariB and ​@Marc Johnson  - Is the user connected to the person record?