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Question

Organisation Tree not visible on Supervior Access Setup window

  • Mar 10, 2024 8:57 AM UTC
  • 7 replies
  • 144 views

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  • Sidekick (Partner)

Good morning.  I am not seeing the Organisation Tree for Employees in the Supervisor Access Setup window.  What could be the reason for this?  I did “uncheck” the fields at the top e.g Only Supervised Organisations.  Thank you.

7 replies

ADDMARIAE
Superhero (Partner)
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  • Superhero (Partner)
  • Mar 10, 2024 7:23 PM UTC

Hi,

Most of the times when this happens it is because the user connected to the person is not assigned to any company.

Regards,

Maria

 


DMHEVE
Sidekick (Customer)
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  • Sidekick (Customer)
  • Mar 14, 2024 12:06 PM UTC

I had the same issue today and as Maria said, the User was not connected to a company in Users per Company. 

 

Thanks a lot!


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  • Sidekick (Partner)
  • Dec 18, 2024 7:29 AM UTC

I have this same issue and the user is connected to a company.

-Oskari


ADDMARIAE
Superhero (Partner)
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  • Superhero (Partner)
  • Dec 18, 2024 8:11 AM UTC

And you have unticked the checkbox “only supervised organizations”?

//Maria


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  • Sidekick (Partner)
  • Dec 18, 2024 8:12 AM UTC

Yes I have.
-Oskari


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  • Sidekick (Partner)
  • Sep 19, 2025 9:20 AM UTC

Similar problem here, did you find a fix?


Dharshankumaar Mahendran
Superhero (Partner)
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​@OskariB and ​@Marc Johnson  - Is the user connected to the person record?