Question

Ongoing absences being reticked.

  • 12 January 2024
  • 1 reply
  • 26 views
D
Rank
Userlevel 3
Badge +5

Hi all,

Apps10 UPD18

We have had quite a few bugs with ongoing absences not working as expected.

When a user has ongoing absence ticked and then returns to work. The clocking will end the ongoing absence as expected. Fine.

However when a user returns to work and either forgets to clock in or works from home then even if the ongoing absence has been unticked by HR then it reticks the ongoing absence when the background job runs at 12.10am to forward the absence.

The only way to prevent this from happening is to remove the absence interval in time card day as well as unticking the ongoing absence.

Is this expected and normal behaviour?

Would it not make sense for the absence interval for that day to also be removed when ongoing is unticked as its ending the absence for that day.

Thanks

 

 

1 reply

ADDMARIAE
Rank
Userlevel 6
Badge +12

Hi,

 

The Time Card is “master” in this case. So you have to stop an ongoing absence from the Time Card - either by clocking in or by manually removing the open absence.

However when doing so it should absolutely also remove the “ongoing absence” in the absence registration form. Do you mean it doesn’t?

We also have several problems with the connection between Time Card and absence also with open / ongoing absence, but we have the other way around… that absence is NOT forwarded to the next day in Time Card. No warning or error on the background job… not a clue why …

 

Regards,

Maria

 

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