Hey @Charitha De Silva 

Would you be able to help Asela with the above. Thank you in advance.

Hi @Asela Munasinghe 

first you should find out if these reported hours are unnecessary. And if they are, just remove the reported records.

Secondly, why these employees have zero-hour schedules?

If they once had actual schedules with hours in them, but the schedules have been set not valid in employee files, time reporting is not allowed at all.

Does this help you to move forward?
 

That does, thanks Tarja 

I found under the 3 concerned employees either no schedule attached or the attached schedule has zero hours work shifts. I’ve asked the key user to make necessary adjustments. 

Thanks and happy weekend!