Hi,
We are currently using Apps 9, update 17. We are getting the below error message when categorising a refund credit card transaction to the Expense Code 1043 - Recharges. The Recharge Code has 20% VAT/TAX assigned to it. If we choose an Expense Code that has zero rated VAT then we do not get an error message and the refund can be categorised successfully.
Things to note:
- We are a UK User and the 20% is standard rated VAT
- The transaction is in USD
- We can categorise transactions in USD that are not refunds e.g. $20 for web domain
- We have the same issue with euro transactions and the same error message appears
Please can somebody advise why this is occurring and how it can be resolved.
Thank you
Jonathan