I have an event on customer order creation that calls a workflow. This is NOT setup as a projection action, but an actual event. It works fine when I just go to the customer order screen, hit new, and save. However, if the order is created via a background job or created via an interface like external customer order with auto approval, the workflow never fires. I was wondering if I need to grant the workflow to a permission set or something. Anyone run into this?
If the event happens due to a change from the background job the timing in the workflow needs to be set to 'Asynchronous’ for the workflow to trigger.
+3
Thanks for your response. However, I did set to Asynchronous and it’s still not firing. Here is the event action which is on the CUSTOMER_ORDER_TAB new record:
Here’s the workflow. It’s pretty basic:
As I’ve said, this works fine when you hit new on the customer order page and save. Any other ideas?
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