Question

User Specific System Crash

  • 27 September 2022
  • 1 reply
  • 27 views

Badge +4

We have a singe user on our system that is experiencing a random system crash. We can not get it to recreate, it happens at random times with no warning. The application simply closes out. We have replaced the entire computer and it still occurred. We have checked the oracle user management to find that this user has the same set up as everyone else. Is this something on the application or is it the computer.


1 reply

Userlevel 5
Badge +12

Hi @CAMHDMS,

It's hard to say without debugging the issue.
If it were me, I would setup Microsoft’s ProcDump as the default debugger.
Something like...

procdump -ma -i c:\Dumps

Next time it crashes, ProcDump will generate a dump file.
Next I would debug the dump file.
If you still have support available, IFS can debug the dump file as well.

Best regards,
Ben

PS Be sure to uninstall ProcDump once done:

procdump -u

Otherwise it'll continue to create dumps for any and all crashes, which could potentially take a lot of disk space.

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