Hi @Link,

When you hover over the cross do you see any error message? Please go through the streams troubleshooting doc:

https://docs.ifs.com/techdocs/foundation1/040_administration/220_user_interface/400_streams/010_troubleshooting/default.htm

Hope this helps!

Hi @Charith Epitawatta 

it shows me the following message:

I am affraid i need to create a case, right?

Thank you.

Hi @Link ,

If you are having a Proxy server, check the mandatory proxy settings are configured correctly.

Kindly make sure below things configured correctly.

•  /websocket - websocket support needs to be enabled in the proxy to upgrade a http connection to a websocket connection.
• /main/ifsapplications/web/server/notifications - websocket support needs to be enabled in the proxy to upgrade a http connection to a webscocket connection.

Please refer the “Mandatory proxy settings” section in below documentation.

https://docs.ifs.com/techdocs/foundation1/010_overview/210_security/090_exposing_to_internet/default.htm

Thank you,
Abises

Hi @Abises Weerasekera 

we are in cloud. Do we have access to the proxy server?

Thank you a lot for sharing your know how.