Hello,

We’re experiencing significant issues with printing—around 25% of all print jobs fail with the message:

“Error occurred while rendering the (plugin) report. Error: java.lang.NullPointerException.”

Manually restarting the individual print job usually resolves the issue, allowing the report to generate and the print job to complete successfully.

As a temporary measure, I’ve implemented a custom event to automatically restart the failed print jobs, but this is not a sustainable solution. We are on 24R1 SU3.

There’s already a case open with IFS, but it hasn’t provided a resolution yet.

Has anyone else encountered this issue?

Thanks,

Golo