Refer
Report is printing in landscape for specific user | IFS Community

-Kelum

Hi @Paguin,

You might need to deactivate printer settings by overriding the application settings, usually this appears in printer’s preferences.

Regards,

Asanka Francis.

Hello @Asanka Francis Asanka,

Thanks for your reply. can you share further on the same. Do i deactivate printer setting on machine where print agent is installed…

Regards

Hello @Kelum Niranjana 

I dont have access this this link

Regards

Hi @paguin 

In that community post, it mentioned a solution as below for the similar question as here.

"if you are using direct printing to a physical printer, ask to check those printer properties. It should have a setting to change the landscape person mode. 
If it is a logical printer, try the same in print agent machine."

-Kelum

Hello @Kelum Niranjana ,

Checked the printer properties. it is portrait with defined label size. when printing from same machine where the print agent is installed, the output is correct. but when printing using print agent the output comes in landscape due to which the printing matter does not come correctly on the label

Please suggest

Regards

Hi @paguin,

Please check whether the rotateAndCenter parameter is set to true in ifs-printing.properties

file and try setting it to false. You can refer to following documentation on printing properties in Print Agent:

 https://docs.ifs.com/techdocs/default.htm?openpage=https://docs.ifs.com/techdocs/foundation1/020_installation/400_installation_options/005_operational_reporting/020_install_print_agents/

Hope this helps!