Question

Print Agent Debugger Option Available? #GSDTECH#

  • 26 August 2021
  • 7 replies
  • 108 views
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PROBLEM:   intermittent errors with customer’s Print Agent

RECREATED IN CORE:  No.  Only occurs at customer’s site

RECREATED IN CUSTOMER’S ENVIRONMENT:  yes, but at unpredictable intervals (hence the request for additional debugging help)

BUSINESS IMPACT:  intermittent need for repeating print job requests by IFS users and associated inconvenience to users

IMPORTANCE:  2-High 

Case ID: G2225593-B 

REQUEST FROM R&D:  Is it possible to provide a “debugger version” of Print Agent to customers which might display additional information upon print job errors?

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7 replies

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@Shanaka Tennakoon, please look into this post.  I originally tried to post this back on Aug. 4th, 2021 but did it incorrectly.  Our customer has been awaiting our reply since that date.

Shanaka Tennakoon
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Hi @ChanakaAmarasekara ,

 

Can we increase the debug level for app9 print agent?

SHTELK
Shanaka Tennakoon
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@Shanaka Tennakoon, please look into this post.  I originally tried to post this back on Aug. 4th, 2021 but did it incorrectly.  Our customer has been awaiting our reply since that date.

Hi @Eugene Wager 

 

how many logical printers mapped to this customer print agent? 

check if EXECUTION_MODE set to InParallel for BATCH2 queue in setup ifs connect window?

SHTELK
ChanakaAmarasekara
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Hi,

The PA use the normal IFS logger, by default the logging level is debug. This is set in the ifs-logging.properties file. As in the logger, you can set this to info, error, trace or debug.

Regards,

Chanaka

- Chanaka Am -
Shanaka Tennakoon
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as an example

 

 

SHTELK
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Shanaka,

This customer has responded with the following pieces of information to your questions, which I forwarded to them:

  • Their copy of ifs-logging.properties is identical to the one you showed above
  • They have 56 printers mapped / listed in their PA config file
  • Execution mode for BATCH2 connector = InSequence

FYI,

Eugene

Shanaka Tennakoon
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Hi @Eugene Wager 

 

make the BATCH2  EXECUTION_MODE=InParallel and see if the issue resolved. if not this need  to be investigate further 

 

Best Regards,

Shanaka

SHTELK
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