PROBLEM: intermittent errors with customer’s Print Agent
RECREATED IN CORE: No. Only occurs at customer’s site
RECREATED IN CUSTOMER’S ENVIRONMENT: yes, but at unpredictable intervals (hence the request for additional debugging help)
BUSINESS IMPACT: intermittent need for repeating print job requests by IFS users and associated inconvenience to users
IMPORTANCE: 2-High
Case ID: G2225593-B
REQUEST FROM R&D: Is it possible to provide a “debugger version” of Print Agent to customers which might display additional information upon print job errors?
