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We are a fresh migrant from IFS 7.5 to Apps 10 UPD11 (we know, update soon). Disclaimer that I’m very beginner level with IFS, so please bear with me.

We had a custom event written for our 7.5 environment to email customers when a customer order was marked as delivered. We understood this may be a standard function in Apps 10 and would like to recreate this. However, when I go to create an event action, I’m puzzled what to use for the “TO:” field.

We aren’t using a report for this - just a simple body of text to a customer specific email address notifying them that an order was delivered including the number of that order.

I see in “available substitution fields” that we can use variables to insert, but as usual, they are not clearly defined/labelled/documented so we don’t know what they are or where they are configured.

Ideally, each customer would have a “contact” or address defined that would receive these notifications. From what I can see, we would have to create a new event action for every customer we have and hard code the email address in the TO: field.

 

 

Hi crysalis010

 

Do you still have access to the IFS7.5 instance? If you were on SP7 (this is from memory) or above custom events were viewable from the navigator in IFS7.5.

 

I would suggest you see how it was set up on your old version and copy the logic across. If you can’t access the old instance to copy the logic, you may need to create a read-only field on the customer order in apps10 to pull through the customers contact email and use that field in the event.

 

Cheers

Nathan

Thanks Nathan.

In 7.5, it was something custom written as it was not a standard function in 7.5.

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