mail error

Userlevel 3
Badge +6


Does anyone know what is the reason made the error?

Thanks very much


2 replies

Userlevel 5
Badge +7

Hi @michel 

Check whether this content is use full to you.

  • When setting up the Mail_Sender, you need to set the "Security_Protocol" value as "SMTP + STARTTLS".
  • This protocol was introduced via the solution 264861 to solve the issue with SMTP host while using "" as the Host Name.


How to setup Office 365 supported Mail_Sender configuration in APP10? | IFS Community

Thanks & Regards

Userlevel 3
Badge +6

@Shan Peiris 

thank for your quick reply,

the customer doesn't use the office365 mail server.

if I changed the sercisty_protocol as smtp+starttls

error as