Hi,
We are not using single sign on.
When a specific user is trying to open IFS EE to login , he is not able to enter his credential .
He hold shift until below screen appears, untick Use single sign on but IFS is still not giving him the option to enter his credential and is automatically trying to log him which prompt an error.
Any suggestion please ? we are on update 15
Is this happening for just 1 user or all users?
Interesting. Are you using Edge to launch IEE?
yeap tried Edge, Chrome and in private mode as well without success
Try running this in Command Prompt as Admin.
rundll32 %windir%\system32\dfshim.dll CleanOnlineAppCache
will check and come back to you. Thanks
Hi,
Does this user has anything amended to Directory ID as shown below?
If so you need to get rid of “@YOURDOMAIN.COM” part
Did you Check directory ID and match with database ID
Yeah all checked. Thanks for your reply .
I believe it is a kind of bug in the system to not give the user the option to pick another account even though he unticked single sign-on.
Just for update Issue was solved: so while IFS was trying to auto log him as SSO, we were able to click cancel on the pop-up screen ==> the select account screen appears finally!
Thanks
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