Hello,
One of our customers have reported that their ifsdump.cmd does not work correctly as it does not pick the needed log files when creating the .zip. I have compared the .cmd file with a file in a core environment and both look identical.
Any idea on what could be the reason behind this?
Hi Himasha,
Have you checked whether the script was executed from the correct location, the IFS_HOME directory?
The following points would be helpful in investigating the issue.
1. Check whether the VM has enough space to execute the script. Note that the script gathers required log files into a temporary location before creating the archive file and it requires a considerable amount of space based on the capacity of the available log files.
2. Ask the customer to execute the script in the command window with administrator privileges and ask him to capture the output of the above command window for analysis. It would show you some clues regarding the issues.
3. Once the script is executed, it would create a log file with all the issues encountered. If the execution fails you can look into the log file for the issues. If the archive creation was successful, the log file would be automatically deleted.
Thanks,
Jagath
Hi
Thanks a lot for your input on this!
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