We utilize Cloud 22R2 and we utilize logical printers for certain reports. When we have these print jobs go to a few specific BizHub type printers the local printer is requiring the selection of paper size. Is there a setting somewhere within the Cloud Logical Printer set up to select paper size to be letter?
Hi
Where do you have your print agent installed and logical printer to physical printer mappings?
On the server where the print agent is installed you’d also have the printer drivers installed and you would configure the paper sizes through the properties of the printer.
Regards,
William Klotz
Hi
In the Print Agent, there is a file named ifs-printing.properties, where you can set the paper size. Please refer to the documentation here:
Hope this helps!
Dear all
we can force page size, and then the printer does not complain, but it cuts parts of the page designs that print nicely on A4.
Interested in how this could be properly fixed.
Coming from Apps10 Java print Agent = no issues
Upgraded to Cloud 23R2 now with .Net = Letter does not print automatically as the printer thinks its A4.
Thanks
Dominik
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