My company is on IFS 10 UPD 13 and we got the patch to allow sockets in the .net print agent. This was pulled out of a future patch and supplied to us. We are experiencing an issue where certain printers are having the error “Listener Failed: The process cannot access the file ‘c:\tmp\...\spool_queue.dat’ because it is being used by another process.” Would anyone know what might cause this error to occur? Once we restart the service the printer starts working again.
Hi
Do you have multiple instances of the Print Spooler running?
I would use Microsoft’s Process Explorer and search (Ctrl+Shift+F) for which process(es) are using spool_queue.dat.
Anything except for the current Print Spooler need to be closed.
Best regards
-- Ben
We have a print agent running for 4 environments on the print server. Each listener, processor pair has its own tmp folder that holds the spool_queue.dat file. Each tmp folder is unique for each environment. If we have the tmp folders isolated in this way do you think those would conflict?
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