Question

F1 help not working on user machine

  • 24 July 2020
  • 3 replies
  • 315 views
WSHAH
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  • WSHAH
  • Do Gooder (Customer)
  • 42 replies

Hi,

F1 help not working on user machine, We are using APP9 and F1 help is working properly but some of IFS users are unable to open F1 Help(windows 10).

I have configured the HOST file

Remove all the cookies

but still unable to access.

3 replies

durette
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During our upgrade from Apps 8 to Apps 9, we discovered the following file was missing. This caused errors when users attempted to load help pages.

%IFS_HOME%\ifsdoc\documentation\en\OnlineDocSettings\settingsFlow.xml

If you find this forum useful, please consider paying back to the community in your own areas of expertise. -- Kevin Durette - https://www.linkedin.com/in/kevindurette
durette
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What are they seeing?

If you find this forum useful, please consider paying back to the community in your own areas of expertise. -- Kevin Durette - https://www.linkedin.com/in/kevindurette
K
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I find that sometimes to be a case with myself. Have you checked what’s the users default browser as it works best in Internet Explorer rather than others. 

 

I use Chrome there is times when it works and then there are times when it doesn’t but try changing users default browser and give it a go and see it works.  

 

Kasia 

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