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Error message related to IFS Aurena Extension

Forum|Forum|4 years ago
December 3, 2021
2 replies
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+9

SORBJAHAU
Sidekick (Customer)

We are trying to roll out the IFS Aurena Extension users, but can’t get it to work. We are on IFS10 upd11.

It’s seems to be installed correctly, also the msi file. We get this error when going to User Settings in Aurena:

I think that this worked earlier on the same IFS version, but after we tried to roll it out through SCCM we get this error.

Anyone knows how to fix this?

Best answer by Charith Epitawatta

Hi @SORBJAHAU,

Could be a browser caching issue. You could try following:

Try the same from an Incognito/private window in your browser.
Try clearing caches from your browser.
Try clearing Aurena caches by invoking following URLs in the browser:

https://<ServerName>:<Port>/main/ifsapplications/projection/ClearCache?METHOD=CLEAR_PROJECTION_CACHE&VALUE=*

https://<ServerName>:<Port>/main/ifsapplications/web/server/clearmetadatacache

Uninstall and re-install Aurena Extension.

Hope this helps!

This topic has been closed for replies.

+31

Charith Epitawatta
Ultimate Hero (Employee)
Answer
Forum|Forum|4 years ago
December 6, 2021

Hi @SORBJAHAU,

Could be a browser caching issue. You could try following:

Try the same from an Incognito/private window in your browser.
Try clearing caches from your browser.
Try clearing Aurena caches by invoking following URLs in the browser:

https://<ServerName>:<Port>/main/ifsapplications/projection/ClearCache?METHOD=CLEAR_PROJECTION_CACHE&VALUE=*

https://<ServerName>:<Port>/main/ifsapplications/web/server/clearmetadatacache