Hi Community

A customer is encountering an error when using the “Customer Statement Of Account” window in cloud 23R1. 

After selecting the options for the report run a print dialog pops up showing a list of result keys as shown:

We select “All” and click “OK”. The debugger shows that it often (not always) misses one of the highlighted rows and instead sends one of the other id’s twice. I have included an example from latest run below.

Is this a known issue with the client not multi selecting the records correctly? Is it a browser issue with a known fix?

Thanks 

Nathan.

Example:

We selected the following id’s in the front end:

14849,14850,14851,14852,14853,14854,14855,14856,14857,14858,

14859,14860,14861,14862,14863,14864,14865,14866,14867,14868,

14869,14870,14871,14872,14873,14874,14875,14876,14877,14878,

14879,14880,14881,14882,14883,14884,14885,14886,14887,14888,

14889,14890,14891,14892,14893,14894,14895,14896,14897,14898,

14899,14900,14901,14902,14903,14904,14905,14906,14907,14908,

14909,14910,14911,14912,14913,14914,14915,14916,14917,14918,

14919,14920,14921,14922,14923,14924,14925,14926,14927,14928,

14929,14930,14931,14932,14933

The debugger shows it missed 14881, and sent 14882 twice to the backend