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Hi

I'm just starting to set up Aurena for our company, but there seems to be some issues with some views. Among other things, the inks is not displayed correct  in lobby pages, they dont get line breaks, and the font is very small.
It may look like I'm missing a lot of css.
I get this error in debug console “Error - Failed to load context substitution variable list”. Could this be the reason? Possibly what else could this be due to?

Hi @toringelovland,

  1. Does this happen for all user accounts and all machines? 
  2. Have you tried logging into the Aurena client using an incognito browser window to see if there is a difference? 

Judging by your problem description, this could be a problem with metadata loading. 

  • Call this URL in a browser window to clear metadata cache:

https://<ServerName>:<Port>/main/ifsapplications/web/server/clearmetadatacache

  • You can also try clearing projection cache by invoking this URL:

https://<ServerName>:<Port>/main/ifsapplications/projection/ClearCache?METHOD=CLEAR_PROJECTION_CACHE&VALUE=*

  • To clear lobby cache, invoke this URL:

https://<ServerName>:<Port>/main/ifsapplications/web/server/lobby/page/clear-cache

 

Make sure to specify the correct server name and port in above URLs.

Hope this helps!

 

Hi

I tried your suggestions, but none of them helped.

I took some screenshots, maybe this will help you understand what my problem might be.

 

 

Hi @toringelovland,

I’m afraid this particular error is not familiar to me. It looks like this would require some hands on investigation. Please open a case with IFS and request assistance. 

Hope this helps!

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