Is it possible to open up the Call Center New Case Assistant from a Business Activity? Possibly through a RMB event? I know I can transfer to a case, but since the Assistant is a Pop up Window, I don’t know if it is possible. If I can, is there a way to capture that Case Number on the Activity?
Hi
As you have already said you could transfer to a case. If you press Alt and select View Address Bar then navigate to New Case Assistant you might see the call being made. IF available that could be used with your RMB.
Regards
John
It is possible to create a new RMB to open the New Case Assistant from the Business Activity Screen:
Please let me know if this answers your query.
Regards
John
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