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We are on 23.1.8 and have started the release update process to move to 23.2.5.

When we reach the Order Delivery step, the job runs for approx. 5 hours and then fails.

The error log shows 2 issues, one with core IFS code - we’ve been advised that will be fixed in 23.2.6 and one relating to an area we have developed, which will need to be redeveloped once we have updated to 23.2.X.

Rather than waiting until 16th May for 23.2.6 we would like to ‘delete’ the release process we have started in Release Studio and try again with an earlier 23.2 release (23.2.4 for example).

Is this possible?  If so, how do we do it?

Hi Laura.

 

I’ve never had to do such things. OK, it seems like you would need to do some stuff to revert the situation. Please check if you can do all these things:

 

  • Do you have the Request Release Update button available? You will have to click it and choose the version you want to use (23.2.4 for example)
  • Maybe to have that option available again you need to remove the “release-update” branch in both Baseline and Customer Solution repo.
  • If the “Request Release Update” button is not available you might want to open a ticket and ask Support if it is possible to have some manual steps done in the “backoffice” to restore to a previous situation.

 

I believe the action you want to take is totally possible, but the only concern is that maybe the lifecycle experience portal is not prepared to achieve that without the help from Support/Lifecycle Experience team.

Best regards.
Gonzalo.

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