Try after "Clear mapping cache"”
Hi @JenDineen , I too agree with @wahelk . This is how, it is explained in the documentation.
Appearance Cache
A cache of available context mappings is maintained in the middle tier for resolving the appearance context of the users efficiently. This helps to reduce the number of database calls at each user login. The cache is usually updated automatically and no manual actions are required. However, in edge cases where appearance configurations are not applied properly, there is an option to try clearing the appearance cache manually.
That was the issue. Thank you, everyone!