We have a situation where, in Aurena, we have to resort to IEE as Aurena does not allow us to complete the task:
- When we receive a payment from a EU customer, the bank currently charges us a fee which is netted off against the receipt meaning we cannot use the automatic customer offset as the receipt no longer matches the invoices
- Although there is an allowable difference, we cannot always use this as we may have invoice queries/disputes meaning we often receive payments from customers against later invoices and not the earliest meaning the automatic allocation does not pick up any matching meaning we have to use the manual function which does not allow write offs
In IEE, we can create a new Customer Offset Proposal, select the CUPOA and the invoices to be matched then scroll to write off and enter the amount(s) we wish to write off.
We can allocate in Automatic Transaction Matching however we often receive payment much earlier than the remittance advice meaning we cannot reconcile the bank until the remittance advice is received.
IFS are aware this is an issue but apparently Aurena “...was designed in a way where most of functionalities can be run in limited number of windows where one window facilitate most of the functionalities rather than maintaining number of windows...”
I know there are many places where Aurena is not as good as IEE but this is a loss of functionality and not just a moan about how IEE is better at certain things.
