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Finance user in Apps9 is attempting to enter a negative customer offset and would like the Write-off Code list of values to be available when entering. Currently that list of values only appears when the amount is a positive offset. Only work around we have found is to create an instant invoice for the positive amount and then enter that offset against it. Does anyone know of a way to configure that Write-off codes to appear with negative offsets?

 

 

 

Sorry, mistakenly added an answer.
I’ve removed it.

We have the same problem! We’ve questioned our IFS implementation finance contact and she could not help with this request either.

Hi,

unfortunately write off is not available for CUPIAS in the offset.

But you can do the follwing by using mixed payment (using an offset account as cash account):

  1. Create a customer payment with amount 0.
  2. Match the item that you want to offset. 
  3. add a new line and mark the checkbox NEW ITEM 
  4. Select write off code and enter the amount from the item to be matched to be written off

Please let me know if this is solving your issue.

Regards

Ralph

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