Hi, 

Take a look at the customer / Credit Information related data. In that screen, you will see a credit blocked attribute. 

That credit blocked attribute is used when credit goes very bad for a customer such as bankruptcy / similar.  It’s a powerful block.  

Based on your scenario, I would believe this is something to review.    Note when processing an order, you may see different types of messages, some may appear as a popup for the user, others may be seen in the background jobs. 

Best regards, 

Thomas

Thank you ​@Thomas Peterson

I tried this and it blocks all the newly creating orders. But for the orders which are already  in the “release” state - if I go to “Quick Order Flow Handling” → Deliver , Order goes to Delivered state without any Error. 

Any idea how to stop that? Customer’s concern is No matter which stage the CO is , they need to hold all the COs and deliveries.

Hi, 

Maybe log a call center case.  I’m fairly confident in previous versions this was a hard stop. I recall background jobs that stopped the picking and other. It was a good stop, but maybe not as user friendly as many of the stops were background jobs. 

One thing you could do…  Create a new credit control group for bad customers (really bad customers) stopping at all options.   Then either change credit limit or allowed data past due such that every order is essentially credit failure.   Make sure the customer is set to use this new credit control group.  Credit control group (customer side) is entered on the customer / sales related information.  This way, you're not chasing / updating each order with the manual hold.   I did a really quick check on the customer order and did not see a credit control group. If the CO in fact does not have a credit control group, changing the customer record should work pretty easily.  late for a meeting/ can’t fully test. 

Best regards, 

Thomas

Thank you Thomas! Great Help!