Question

Tax Code defined on Invoice Customer not picked up for Customer Order

  • 11 February 2022
  • 1 reply
  • 163 views
A
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Following is the scenario:

Company is AAA in Germany, Customer order is created for customer A who also has a delivery address in Germany and invoice is created for Customer B who also has addresses in Germany. Customer A is connected with tax code 10%, while Customer B is connected 20%. 

When I create a Customer Order for customer A, in the Misc Order Info tab, under the Invoice Info section, the invoice customer is fetched as Customer B correctly. However, when the customer order is saved after the relevant data is entered, the tax code fetched into the order is of Customer A. Is there a way to fetch Customer B (invoicing customer’s) tax code into the customer order in this scenario? Thank you.

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1 reply

Dilan Senevirathne
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Userlevel 5
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Hi @akl_n56 

Invoice customer is defined in IFS as an alternative customer to be used when the customer order invoices should be sent to a company other than the ordering customer. And also the tax liability of the invoicing customer is never considered when invoicing an order.

The tax code of the CO is fetched from the ordering customer’s address not from the invoicing customer. This is the standard behavior of the application hence as per my understanding we cannot fetch Customer B tax code into the customer order.

Best Regards,
Tharaka.

 

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