Hi @Georgina.mitchell ,

Was this payment created as a Mixed Payment? If so, could you check whether there is a RMB Cancel option in the Mixed Payment window?

Best Regards,

Ruwanjala

Hi @Georgina.mitchell ,

Please check whether the payment transaction is already matched in a bank reconciliation ?If that is the case, the payment transaction should be unmatched first.

Best Regards,

Sachin

Hi,

Thank you both for your responses.

The payment was made in the Mixed Payment screen, The option to cancel from this screen is also greyed out:

And it it not ticked as Matched:

Thanks,

 Georgina 

Could you RMB on the header and check whether the Cancel option is available? Also, is the user a payment authorizer of the payment?

Hi,

It does allow you to cancel in the header however will this cancel the entire mixed payment not just the parked transaction?

The user isn’t set up as a payment authorizer as we currently only have IFSAPP set up as payment authorizer for all payments.

Thanks,

 Georgina 

Hello, Georgina, 

Partial Rollback option (applicable to specific payment line) does not touch bank side of the flow, it creates parked payment instead. Complete rollback is needed to correct bank side. 

In Mixed payment case, if transaction is parked payment already, it is not possible to use cancel matching option, as this option creates Parked Payment and does not touch the bank account (it is equivalent of Partial Rollback). 

If you want to change bank flow, you need to cancel entire mixed payment (later you can copy cancelled payment and modify specific transaction on copy prior to approval).

If you want match parked payment to invoice, you should use Supplier Offset payment type.

Hi @Georgina.mitchell ,

The option of cancelling the mixed payment would have the impact to all the transactions included in the mixed payment. But you can use the copy cancelled payment option to retrieve all the transactions again to  a new mixed payment. You could attempt this approach in a non-live environment and analyze the output to ensure the output is what you are looking for. 

Best Regards,

Ruwanjala

Hi Both,

Thank you for your help on this we cancelled the mixed payment, copied it and deleted it as advised and it worked fine.

Thanks,

 Georgina 

Great to hear that @Georgina.mitchell  :)