Question

Supplier check cash/print error

  • 12 April 2023
  • 6 replies
  • 86 views
IniNaadiJ
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Dear All,

 

I get this error when I try to print the supplier check. This erroneous voucher number cannot be searched and does not exist in the system. 

When we debug(Check from the back end)  it says only credit balance is creating for the new voucher.

In some cheques for the same voucher number another transaction was recorded already. (Same voucher function group U)

All the related posting controls, voucher types, voucher series were configured accordingly.

 

Your help really appreciated.

 

Regards

Naadira

6 replies

Ieva Rituma
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Userlevel 6
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This error message suggests that the posting of the cheque can’t be made as there is no entry for one of the sides (based on your debugging it would suggest the debit side). Is the cheque matched to an invoice or manually coded to a cost for the debit entry?

IRituma
Ieva Rituma
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Userlevel 6
Badge +16

This error message is quite unusual, so if you believe it’s all set up correctly, I’d suggest raising a case with support as they’ll be able to investigate technically and have access to the database to see any further details.

IRituma
IniNaadiJ
Rank
Userlevel 2
Badge +7

This error message suggests that the posting of the cheque can’t be made as there is no entry for one of the sides (based on your debugging it would suggest the debit side). Is the cheque matched to an invoice or manually coded to a cost for the debit entry?

Dear Rituma,

This was an advance payment and invoices not matched. Yes, from the debugging it cannot see from which method debit entry is not reflecting.

 

As you can see in the screenshots, at the created stage voucher is created and entries are correct. But at the cashed stage voucher is not generating. Please give your feedback on this.

 

Regards

Naadira

Ieva Rituma
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Userlevel 6
Badge +16

I did notice on the last screenshot, the debits and credits are 0 but the cheque had an amount. This would lead to think the posting of the cheque is the cause of the issue.  This does seem odd, but support would be better equipped to look at the issue.

 

Can you replicate this issue with all cheques or it just this one?

IRituma
IniNaadiJ
Rank
Userlevel 2
Badge +7

I did notice on the last screenshot, the debits and credits are 0 but the cheque had an amount. This would lead to think the posting of the cheque is the cause of the issue.  This does seem odd, but support would be better equipped to look at the issue.

 

Can you replicate this issue with all cheques or it just this one?

Dear Rituma,

Yes, same error appeared in multiple cheques. For the unmatched advance payment cheques.

 

Regards

Naadira

Ieva Rituma
Rank
Userlevel 6
Badge +16

If they all get posted with 0 amounts, this would seem like a bug.

IRituma

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