Skip to main content

I have a user that created a supplier payment order, acknowledged it, and attempted to finalize it. However, the payment order did not process, and the invoice contained within the payment order is still showing as having an open balance. She mentioned that the invoice she processed was processed with a voucher date in the future, and she wasn’t sure if that is what cause the issue. I’ve attempted to go into the payment order (RMB > Details) and cancel the invoice, but because it’s already in acknowledged status, i’m unable to. Can anyone provide guidance on how to finish processing this payment order?

 

The stuck payment order is the highlighted item. 
 
The invoice is already acknowledged, so the RMB option to cancel is grayed out. 

 

Have you tried rolling back the payment?

I tried to look there, but it never created a payment, so nothing to rollback at this point. 

Can you view order amounts?

 

Yes - 

 

Hi @stephanie.bertolini ,

 

Can you try the ‘Acknowledge payment order’ window in order to cancel acknowledgement or make a payment to the invoice.

 

 

Shehan Almeida.

That worked, thank you @Shehan Almeida! 

Reply


Terms & ConditionsCookie settings