I have a user that created a supplier payment order, acknowledged it, and attempted to finalize it. However, the payment order did not process, and the invoice contained within the payment order is still showing as having an open balance. She mentioned that the invoice she processed was processed with a voucher date in the future, and she wasn’t sure if that is what cause the issue. I’ve attempted to go into the payment order (RMB > Details) and cancel the invoice, but because it’s already in acknowledged status, i’m unable to. Can anyone provide guidance on how to finish processing this payment order?
Best answer by Shehan Almeida
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