A check marked as Spoiled cleared our bank account. Is it possible to change the status of a check from Spoiled to Printed so we can show it as Cashed?
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Hi,
Based on what I’m reading, it would appear that someone selected a check and used the process to reprint that check. When doing this, IFS marks that check as spoiled and creates a new check for the same amount / same invoices.
The reprint check is intended to be used when the original check is destroyed / never sent to the supplier. The reprint then creates a new check.
The answer is no, you can’t set the status back to printed. You should locate the “new” check and cash the new check. You can notate what happened in IFS as document attached to both checks or document what happened in the cash reconciliation.
Assuming the user simply wanted another copy of the check in PDF or other (rather than creating a replacement) you could use the order reports - check printing / laser check print and select the given check to get a copy. Or even if the physical check was never really damaged (maybe the check was printed on plain paper rather than check stock) you would also use the same order reports process to print another copy of the same check number.
Best regards,
Thomas
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