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We are implementing APPS10 and have an issue when Shipping Orders.

There’s an inconsistency in the invoices that are generated.

Some create a regular invoice and then others create collective invoices.

We’ve checked the setup on the customers and on the Order tab, Invoice Type the default for all is set to Normal Invoice.

Has anyone come across this issue before?

Thanks

Alan

Have u checked customer group setup.

Hi Mukesh - Thank you for your response. I have checked the Customer Group setups but don’t see anything in there that would drive this behaviour. What exactly in there would you be looking at?

Hi Alan,

 

Collective invoices are normally created when an invoice is created against a shipment rather than the customer order itself.

 

Do you use different shipment types?

 

Normally the way i would advise to correct would be to ensure that the shipment type stopped after the shipment was set to closed. I would then setup the ‘Create Customer Invoice’ scheduled task to run every 15 mins

 

Let me know if this makes sense,

 

Thanks,

Jamie

Hi Jamie

Thanks so much for your reply to my post, it’s much appreciated.

We actually came up with a solution to our issue which was follows.

We changed the layout on the CUSTCOLDEB invoice type from CUSTOMER_ORDERS_COLL_INV_REP to CUSTOMER_ORDER_IVC_REP.

This allowed us to consistently create/print a regular invoice rather than the collective invoice.

Thanks again.

Alan

 

Hi Alan,

 

Glad to hear :)

 

Thanks,

Jamie

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