Question

"Rollback Partial Payment" is greyed out ("Rollback supplier payment")

  • 16 November 2022
  • 1 reply
  • 116 views

Userlevel 4
Badge +9

Hello, 

I have a question about the "Rollback Partial Payment". In the "Rollback supplier payment" screen, when the payment is of automatic type, sometimes the rollback partial payment is not greyed out and sometimes it is greyed out and I can't understand why. Could you please help me with this? 

Thank you very much.
Lina


1 reply

Userlevel 5
Badge +8

Hi,

Plaese check whether you have matched any of the underaneath transaction in “Bank reconcilitaion” process.

That is the only clue that I can think of.

 

Best Regards,
Chirantha.

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