Skip to main content

Has anyone come across this issue when trying to register arrivals of parts on an RMA?  

We have recently migrated to Cloud (currently on 23R1.10) and have raised an RMA (connected to an order that had originally been invoiced in our Apps9 environment).  There are parts lines and two Charge lines.  

When we view the Tax lines on the original Customer Order they are blank.  It is a zero rated tax order so the tax amount is zero but we would expect there to be an entry here showing this.  

 

Any thoughts/suggestions/ideas would be appreciated.  

Hi, 

Just thinking how best to proceed… 

It could be best to test again in IFS Cloud. Start new, new customer order, new RMA, and try to return. 

See if all works as is, it probably works. Else, if we have a failure, then we can try and see why the failure. 

Then repeat except using old apps 9 customer order as reported in this forum.   Assuming you get the error again, I’m thinking this needs to be reported, and may not be something a user can control.  

Then the question would be how was the apps 9 upgraded to Cloud?  Wass this an IFS upgrade, or partner led, with custom scripts?   That information would be helpful in the support ticket. 

Wish I could provide better… but without being able to dig and investigate - I’m thinking a support ticket may be the most appropriate next steps. 

Best regards, 

Thomas

Thanks for the feedback ​@Thomas Peterson .  You’re encouraging me in that I’m doing the right things.  

Other RMAs are processing without issue.  I’ve not researched if they’re only against COs created in Cloud only or if any relate to Apps9.  I can do this but I imagine it’s a mix of both.   

 

Partner led upgrade - I’m not sure on the ‘custom scripts’ front but I can find out.  I have also raised a ticket with IFS Support so am coming at it from a number of angles!  

 

Linda

Reply


Terms & ConditionsCookie settings