Skip to main content
Solved

RMA line tax issue

  • May 12, 2021
  • 2 replies
  • 153 views
jeff.nattermann
Sidekick (Customer)
Forum|alt.badge.img+6

Hello, We are having an issue with the tax calculation on an RMA not returning as expected. (Example below for specifics.)

Our question is, Why is the tax calculating the total tax amount for quantity 2 from the order on each line of the RMA? Has anyone else run across this?

 

Example:

Customer Order

  • Quantity: 2
    • Total Net Amount: 1485.12 (742.56 ea)
    • Total Tax amount: 137.37

RMA

  • Line 1
    • Price: 742.56
    • Tax: 137.37
  • Line 2
    • Price: 742.56
    • Tax: 137.37

Best answer by Sugandi Nadeeshika

Hi Jeffrey,

Are you using the APP10? 

Because in APP10 a similar issue has been reported and corrected via Bug ID 155624 (Solution ID 285004). You may check on this and raise a case with IFS Support to get this bug or to investigate this further.

Best Regards

Sugandi

This topic has been closed for replies.

2 replies

S
Hero (Partner)
Forum|alt.badge.img+10

Hi Jeffrey,

Are you using the APP10? 

Because in APP10 a similar issue has been reported and corrected via Bug ID 155624 (Solution ID 285004). You may check on this and raise a case with IFS Support to get this bug or to investigate this further.

Best Regards

Sugandi

X
Superhero (Employee)
Forum|alt.badge.img+20
  • Xavier Fernando
  • Superhero (Employee)
  • 294 replies
  • May 12, 2021

Hi @jeff.nattermann

Are you using an external tax systems such as Vertex or Avalara? if that is the case case, I believe above bug fix solve the reported issue. In case you are not using such external systems,  calculation mentioned is incorrect and you should report a case to IFS Support for further investigation.

Terms & ConditionsCookie settingsAccessibility statement