Question

RMA for non-inventory part or charges

  • 6 May 2024
  • 1 reply
  • 39 views

Userlevel 1
Badge +4

Hi, 

Sometimes we need to create RMA for only charges, i.e. there is nothing to return  so we can not use “receive” process.

We create RMA and we Create Credit Invoice,  but we can not close the RMA. The RMA is still in status “Released” and is “hanging” in the system.

Do any of you have an idea how to work with RMA for only charge-lines?

 

Br. Barbara 


1 reply

Userlevel 5
Badge +13

Hi @barner ,

I think RMA flow is only intended to handle the return of delivered parts and be able to credit them.

As per the related documentation:

“To complete an RMA process cycle, you will need to pass through the stages of entry, approval, and receiving or scrapping.”

Then, if you just need to credit the corresponding charges, then just create the credit invoice from debit invoice, or else create a correction invoice.

I hope this helps.

Regards,

Pilar

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