A PR was created against a Work Order and converted to a Purchase Order.
Supplier has sent the Part and this was received into Inventory
The Part sent is incorrect so we need to return the part to the supplier.
What should the process be for handling this? We need to pay the Invoice for the part received so cannot delete/cancel the Purchase Order but we do not want it to show as a required material in the work order and I cannot seem to find a way of handling this within the Work Order.
Thanks,
Hi
When you receive the purchase order, material will be automatically reserved for the work task. Under the Material order that is connected to the Purchase Requisition, you can perform ‘Unreserve All Material Lines’. Then you will be able to ‘Close ‘ the material line.
As you need to keep the PO without Cancelling, I think this might be the only option you will have. Does this fulfill your need ?
Thanks & Best Regards,
Nethmini
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