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Question

Purchase order does not belong to a company to which you have access

  • March 8, 2022
  • 4 replies
  • 245 views

Link
Superhero (Customer)
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  • Superhero (Customer)
  • 1265 replies

Hi everybody,

we can’t create a man. supplier invoice cause of follwing error message.

The Purchase order exists and belongs to a company.

What does it mean?

 

Thank you in advance.

This topic has been closed for replies.

4 replies

Zuha Samsudeen
Hero (Partner)
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  • Hero (Partner)
  • 61 replies
  • March 8, 2022

Hi @Link 

 

The error message says the PO is available and lets say it belongs to a company A. However,  the user X who is creating the Manual supplier invoice from this PO doesn't have access to the Company A. Hence you need to provide access to user X to create the invoice

Hope this clarify the error message

Best regards

Zuha


Link
Superhero (Customer)
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  • Author
  • Superhero (Customer)
  • 1265 replies
  • March 8, 2022

Hi @Zuha Samsudeen 

it was also my assumption. But the user is able to access to all our companies.

Do I need to close the purchase order?

 

Thank you a lot.


Ieva Rituma
Superhero (Employee)
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  • Superhero (Employee)
  • 429 replies
  • March 8, 2022

You wouldn’t need to close the purchase order. Instead, could you check these two windows for the user who ties to process the invoice:

  • Users per Company - the user has access to the company of the PO
  • Sites per User - the user has access to the site of the PO

After, I suggest “re-checking” the invoice again and it should refresh if any access has been changed in the meantime


Link
Superhero (Customer)
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  • Author
  • Superhero (Customer)
  • 1265 replies
  • March 9, 2022

Dear @Zuha Samsudeen 

thank you a lot for your answers.

We’ve detected the error. It was in the XML file. There was a whitespace after the purchas order no.

This was the issue.